Refund policy

REFUND & RETURN POLICY

Last Updated: [12th June, 2026]

At Suxes Lux Thread, every piece is created with intention.

Please review our policy carefully before placing an order.


  1. ALL SALES ARE FINAL

Due to the limited nature of our collections and inventory, all sales are considered final.


We do not offer refunds for:


  • Change of mind
  • Incorrect size selection
  • Personal preference
  • Delayed deliveries caused by shipping carriers

Please review product descriptions, measurements, and sizing information carefully before completing your purchase.


  1. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS


If you receive:


  • A damaged product
  • A defective item
  • An incorrect order

Please contact us within 7 days of delivery.


To help us resolve the issue, include:


  • Your order number
  • Clear photos of the item
  • A brief description of the issue

Once reviewed and approved, we will arrange an appropriate replacement or refund.


  1. SIZE EXCHANGES

We understand that sizing issues may occasionally occur.

Size exchanges may be approved within 7 days of delivery if:


  • The item is unworn
  • The item is unwashed
  • Original tags remain attached
  • The item is returned in its original condition

Customers are responsible for any return shipping costs associated with exchanges unless the error was caused by Suxes Lux Thread.


Exchange approval is subject to inventory availability.

If the requested size is unavailable, store credit may be issued at our discretion.


  1. NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged:


  • Worn items
  • Washed items
  • Damaged items caused by misuse
  • Sale items
  • Gift cards
  • Promotional giveaway products


  1. REFUND ELIGIBILITY

Refunds are only issued when:


  • An order cannot be fulfilled
  • A replacement is unavailable for an approved claim
  • A verified defect or fulfillment error cannot be reasonably resolved


Approved refunds will be returned to the original payment method.

Processing times may vary depending on your payment provider.


  1. ORDER CANCELLATIONS

Orders may only be canceled before they have been processed for shipment.

Once processing or fulfillment begins, cancellation requests cannot be guaranteed.


  1. SHIPPING COSTS

Original shipping charges are non-refundable unless the issue resulted from an error on our part.


  1. CONTACT US

For return, exchange, or refund requests, please contact us through our website or official support email.

Include your order number for faster assistance.

Thank you for supporting Suxes Lux Thread.

STAY FOREVER RELENTLESS.